Published date: 23 December 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 12 December 2022, 1pm

Contract summary

Industry

  • Survey services - 79311000

Location of contract

East of England

Value of contract

£0

Procurement reference

SCDC001-DN645079-05739419

Published date

23 December 2022

Closing date

12 December 2022

Closing time

1pm

Contract start date

9 January 2023

Contract end date

3 February 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic.

The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey.

The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services.

If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545

More information

Previous notice about this procurement

South Cambridgeshire District Council - Mystery Shopper Exercise

  • Opportunity
  • Published 28 November 2022

Links

Award information

Awarded date

23 December 2022

Contract start date

9 January 2023

Contract end date

3 February 2023

Total value of contract

£8,800

This contract was awarded to 1 supplier.

ic4u Ltd

Address

sg2 7rd

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Rachael Fox-Jackson

Address

South Cambridgeshire Hall
Cambourne Business Park
Cambourne
CB23 6EA
England

Telephone

01954 713017

Email

rachael.fox-jackson@scambs.gov.uk

Website

https://www.scambs.gov.uk