Covid 19 Vaccinations Programme - Helpline Service - Call Handling

Contract summary

Industry

• Call centre - 79512000

Location of contract

LS2 7PD

Value of contract

£18,100,000

Procurement reference

CF-0940400D0O000000rwimUAA

Published date

22 March 2023

Closing date

4 January 2021

Closing time

12pm

Contract start date

6 January 2021

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

---

Description

The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will:

1. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and
2. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System
3. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS).
4. The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass

---

More information

Previous notice about this procurement

Covid 19 Vaccinations Programme - Helpline Service - Call Handling

• Awarded contract
• Published 8 July 2022

Attachments

• 20220211 TP_Provision of COVID-19 Vaccination Helpline Call Centre Services_v1.0 (1)_Redacted.pdf
• 20220211 TP_Provision of COVID-19 Vaccination Helpline Call Centre Services_v1.0 (1)_Redacted

---

Award information

Awarded date

11 February 2022

Contract start date

6 January 2021

Contract end date

31 March 2022

Total value of contract

£18,100,000

This contract was awarded to 1 supplier.

Teleperformance Ltd

---

About the buyer

Contact name

Procurement Manager

Address

Quarry Hill,
Leeds
LS2 7PD
GB

Email

england.commercialqueries@nhs.net