Published date: 8 July 2022
This notice was replaced on 22 March 2023
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 22 March 2023)
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Call centre - 79512000
Location of contract
LS2 7PD
Value of contract
£18,100,000
Procurement reference
CF-0940400D0O000000rwimUAA1
Published date
8 July 2022
Closing date
4 January 2021
Closing time
12pm
Contract start date
6 January 2021
Contract end date
31 March 2022
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will:
1. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and
2. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System
3. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS).
4. The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass
Award information
Awarded date
11 February 2022
Contract start date
6 January 2021
Contract end date
31 March 2022
Total value of contract
£18,100,000
This contract was awarded to 1 supplier.
TELEPERFORMANCE LIMITED
Address
Spectrum House, Bond Street, Bristol, BS1 3LG BS1 3LG
Reference
None
Supplier is SME?
No
About the buyer
Contact name
Procurement Manager
Address
Quarry Hill,
Leeds
LS2 7PD
GB
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