Published date: 16 December 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Market research services - 79310000
Location of contract
United Kingdom
Value of contract
£90,000
Procurement reference
CW83811
Published date
16 December 2022
Closing date
13 October 2022
Closing time
4pm
Contract start date
28 November 2022
Contract end date
27 November 2025
Contract type
Service contract
Procedure type
Call-off from a dynamic purchasing system
A mini-competition or direct purchase from a pre-established dynamic purchasing system.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The purpose of the Client's Customer Immersion Programme is to undertake Immersion activities (usually meeting customers face to face where they will be asked to discuss their experiences of interacting with HMRC. On occasion draft forms or letters, Lines to Take, guidance or communication leaflets may be shared) to better understand the experiences of HMRC customers. The Client requires the assistance of a specialist Supplier to support its recruitment of sample customers (the Client will detail the customer specification in its commissioning document or on occasion provide 'customer lists' from which the Supplier will recruit the sample customers needed) for 25 to 35 Immersion sessions per year and also provide wider expertise.
Award information
Awarded date
11 November 2022
Contract start date
28 November 2022
Contract end date
27 November 2025
Total value of contract
£90,000
This contract was awarded to 1 supplier.
DISCOVERY RESEARCH LIMITED
Address
25 Gloucester Place
LONDON
W1U 8HT
GBReference
Companies House number: 03068609
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Address
Trinity Bridge House
2 Dearmans Place
Salford
M3 5BS
England
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Closing: 13 October 2022, 4pm
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