Published date: 16 November 2018

This notice was replaced on 8 February 2019

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 8 February 2019)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Project management consultancy services - 72224000

  • Research consultancy services - 73210000

  • Development consultancy services - 73220000

Location of contract

S1 2BQ

Value of contract

£30,000 to £50,000

Procurement reference

2894

Published date

16 November 2018

Closing date

21 December 2018

Contract start date

1 February 2019

Contract end date

31 May 2019

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

South Yorkshire Passenger Transport Executive are about to invest in and develop some of our most highly used customer information/retail channels/tools for example:
• Improve the ticket finder function on our website and incorporate the functionality onto our ticket vending machines.
• Offer customers the ability to buy the ticket they know they want; or search for the ticket they may need.

Previous retail and information strategies have seen us migrate most of our customers from assisted to self-serve channels/tools, we now need to make those popular channels/tools simple, easy and intuitive to use to further improve the success of our information provision, pass application and processing functions and encourage ticket sales off vehicle.

We are looking for an external company with previous knowledge and experience of similar briefs to review our customer journeys with a fresh pair of eyes and to help us develop simple, consistent, easy and intuitive customer journeys for our most used customer channels; and ensuring seamless transactions across multiple channels.

The estimated value of the contract is £30,000 - £50,000.

More information

Additional text

Full tender documentation can be accessed at www.sypte.co.uk/contracts

About the buyer

Address

11 Broad Street West
SHEFFIELD
S12BQ
England

Email

tendering@sypte.co.uk

Website

www.sypte.co.uk/contracts