Published date: 8 February 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 21 December 2018

Contract summary

Industry

  • Project management consultancy services - 72224000

  • Research consultancy services - 73210000

  • Development consultancy services - 73220000

Location of contract

S1 2BQ

Value of contract

£30,000 to £50,000

Procurement reference

2894

Published date

8 February 2019

Closing date

21 December 2018

Contract start date

1 February 2019

Contract end date

31 May 2019

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

South Yorkshire Passenger Transport Executive are about to invest in and develop some of our most highly used customer information/retail channels/tools for example:
• Improve the ticket finder function on our website and incorporate the functionality onto our ticket vending machines.
• Offer customers the ability to buy the ticket they know they want; or search for the ticket they may need.

Previous retail and information strategies have seen us migrate most of our customers from assisted to self-serve channels/tools, we now need to make those popular channels/tools simple, easy and intuitive to use to further improve the success of our information provision, pass application and processing functions and encourage ticket sales off vehicle.

We are looking for an external company with previous knowledge and experience of similar briefs to review our customer journeys with a fresh pair of eyes and to help us develop simple, consistent, easy and intuitive customer journeys for our most used customer channels; and ensuring seamless transactions across multiple channels.

The estimated value of the contract is £30,000 - £50,000.

More information

Previous notice about this procurement

User Experience/User Interface To Support the Retail Strategy 2017-2022

  • Opportunity
  • Published 16 November 2018

Additional text

Full tender documentation can be accessed at www.sypte.co.uk/contracts

Award information

Awarded date

6 February 2019

Contract start date

1 March 2019

Contract end date

31 May 2019

Total value of contract

£50,000

This contract was awarded to 1 supplier.

Natural Interaction Ltd

Address

Broad Quay House
Prince Street
Bristol
BS1 4DJ

Reference

Companies House number: 07301208

Value of contract

£50,000

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

11 Broad Street West
SHEFFIELD
S12BQ
England

Email

tendering@sypte.co.uk

Website

www.sypte.co.uk/contracts