Published date: 24 June 2020

Last edited date: 24 June 2020

This notice was replaced on 10 September 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 10 September 2021)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

East Midlands

Value of contract

£1,650,000

Procurement reference

DERBSCC001-DN483440-79745420

Published date

24 June 2020

Closing date

31 July 2020

Contract start date

5 August 2020

Contract end date

1 November 2031

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services.
To meet these targets, and as part of its vision for the future, the Council wants to introduce a modern digital experience for Derbyshire residents which encourages them to transact online and reduces the number of telephone and email queries by directing residents towards interacting with the Council through a single sign-in portal.
Central to this vision is the procurement and implementation of three new corporate systems which will be will be implemented through a "Digital Transformation" / "Channel Shift" Programme. The Council is therefore seeking providers for three lots:
Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council;
Lot 2 - Complaints, Compliments and Comments system which can provide a "single source of truth" for complaints;
Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council's payment system.
The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems.
Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.

More information

Previous notice about this procurement

CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

  • Opportunity
  • Published 19 June 2020

About the buyer

Contact name

Carolyne Knott

Address

Chatsworth Hall
Matlock
DE4 3FW
United Kingdom

Email

carolyne.knott@derbyshire.gov.uk

Website

http://www.derbyshire.gov.uk/