Published date: 10 September 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 July 2020, 12am

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

East Midlands

Value of contract

£1,650,000

Procurement reference

DERBSCC001-DN483440-79745420

Published date

10 September 2021

Closing date

31 July 2020

Closing time

12am

Contract start date

5 August 2020

Contract end date

1 November 2031

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services.
To meet these targets, and as part of its vision for the future, the Council wants to introduce a modern digital experience for Derbyshire residents which encourages them to transact online and reduces the number of telephone and email queries by directing residents towards interacting with the Council through a single sign-in portal.
Central to this vision is the procurement and implementation of three new corporate systems which will be will be implemented through a "Digital Transformation" / "Channel Shift" Programme. The Council is therefore seeking providers for three lots:
Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council;
Lot 2 - Complaints, Compliments and Comments system which can provide a "single source of truth" for complaints;
Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council's payment system.
The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems.
Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.

More information

Previous notice about this procurement

CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

  • Opportunity
  • Published 24 June 2020, last edited 24 June 2020

Award information

Awarded date

4 March 2021

Contract start date

5 March 2021

Contract end date

4 March 2031

Total value of contract

£1,650,000

This contract was awarded to 1 supplier.

GRANICUS-FIRMSTEP Ltd

Address

EC2A 2DT

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Carolyne Knott

Address

Chatsworth Hall
Matlock
DE4 3FW
United Kingdom

Email

carolyne.knott@derbyshire.gov.uk

Website

http://www.derbyshire.gov.uk/