Published date: 10 August 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 June 2021, 12pm

Contract summary

Industry

  • Other community, social and personal services - 98000000

Location of contract

South West

Value of contract

£2,823,250

Procurement reference

DORST001-DN538409-11134102

Published date

10 August 2021

Closing date

11 June 2021

Closing time

12pm

Contract start date

1 October 2021

Contract end date

30 September 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multi-channel approach to information, advice and guidance.

Definition and scope:
• Information - The open and accessible supply of informative material deemed to be of interest and relevance to a particular population
• Advice - Presenting facts and ideas in an accessible form for residents to understand and consider and recommending a course of action
• Guidance - Defining and providing options through positive actions which could help the resident

The provision shall be based around the following key considerations to effectively meet the needs of the Council's residents:

• customer experience
• connecting services
• improved digital channels
• a targeted face to face and telephone offer
The services must be flexible to meet Dorset Council residents' needs and arising trends.

The Council is conducting an open tender procedure. The opportunity is tendered as a single lot to be awarded to a single provider.

The Contract will be awarded for a period of up to five years (initial period of 3 years plus an optional extension period of a further 2 years). Consortium bids are welcome via a lead provider.

Tenderers should note that the Council is running a concurrent open tender procedure for provision of Infrastructure Support to the Voluntary and Community Sector (VCS) (project ref. DN538356).

More information

Previous notice about this procurement

Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area

  • Opportunity
  • Published 22 April 2021

Award information

Awarded date

10 August 2021

Contract start date

1 October 2021

Contract end date

30 September 2024

Total value of contract

£2,823,250

This contract was awarded to 1 supplier.

Citizens Advice in Dorset

Address

1 Acland Road, Dorchester, Dorset. DT1 1JW

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

Yes

About the buyer

Contact name

Gayle Acors

Address

Dorset Council
South Walks House, South Walks Road
Dorchester
DT1 1UZ
United Kingdom

Telephone

+44 1305221278

Email

g.acors@dorsetcc.gov.uk

Website

https://www.dorsetcouncil.gov.uk