Published date: 22 April 2021
This notice was replaced on 10 August 2021
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 10 August 2021)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Other community, social and personal services - 98000000
Location of contract
South West
Value of contract
£2,823,250
Procurement reference
DORST001-DN538409-11134102
Published date
22 April 2021
Closing date
11 June 2021
Closing time
12pm
Contract start date
1 October 2021
Contract end date
30 September 2024
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multi-channel approach to information, advice and guidance.
Definition and scope:
• Information - The open and accessible supply of informative material deemed to be of interest and relevance to a particular population
• Advice - Presenting facts and ideas in an accessible form for residents to understand and consider and recommending a course of action
• Guidance - Defining and providing options through positive actions which could help the resident
The provision shall be based around the following key considerations to effectively meet the needs of the Council's residents:
• customer experience
• connecting services
• improved digital channels
• a targeted face to face and telephone offer
The services must be flexible to meet Dorset Council residents' needs and arising trends.
The Council is conducting an open tender procedure. The opportunity is tendered as a single lot to be awarded to a single provider.
The Contract will be awarded for a period of up to five years (initial period of 3 years plus an optional extension period of a further 2 years). Consortium bids are welcome via a lead provider.
Tenderers should note that the Council is running a concurrent open tender procedure for provision of Infrastructure Support to the Voluntary and Community Sector (VCS) (project ref. DN538356).
About the buyer
Contact name
Gayle Acors
Address
Dorset Council
South Walks House, South Walks Road
Dorchester
DT1 1UZ
United Kingdom
Telephone
+44 1305221278
Website
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