Published date: 14 November 2024

Last edited date: 14 November 2024

Closed early engagement


Closing date: 6 December 2024

Contract summary

Industry

  • Tickets - 22459000

  • Industry specific software package - 48100000

  • Industry specific software development services - 72212100

    • Information technology services - 72222300

    • Event services - 79952000

Location of contract

TW9 3AB

Procurement reference

RBGKEW1376

Published date

14 November 2024

Closing date

6 December 2024

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Royal Botanic Gardens, Kew, is preparing to procure a new ticketing and admissions system. As part of this process, we are conducting early market engagement to gauge the market's interest and capability to tender for the delivery of this solution.

Attached, you will find an early market engagement form along with the draft functional requirements for the new system. We have indicated which requirements are likely to be Pass/fail and which are likely to be considered "must have". Other requirements are desirable. This is not the final list and may be updated prior to issuing the tender.

RBG Kew recently completed an internal project to transition our ticketing operations from third-party platforms to an in-house solution. This experience has given us a much better understanding of our essential requirements versus desirable ones, all outlined in the attached documentation.

The intention is to issue the tender before the end of this calendar year and aim to start delivery in April 2025.

More information

Attachments

Additional text

Please review the attached documents for complete details on the early market engagement. If you feel that your organisation can contribute to this exercise, kindly complete the early market engagement form and return it to us at the email address provided by 12 pm on 6th of December 2024.

About the buyer

Contact name

Duncan Di Claudio

Address

Kew Green
RICHMOND
TW93AB
England

Telephone

02083325193

Email

EVE@kew.org