Published date: 22 October 2020

This notice was replaced on 10 December 2020

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 10 December 2020)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Sound recordings - 32353000

Location of contract

East of England

Value of contract

£50,000

Procurement reference

CAMBDC001-DN506302-92899746

Published date

22 October 2020

Closing date

5 November 2020

Closing time

12pm

Contract start date

1 December 2020

Contract end date

30 November 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Cambridge City Council require a managed service for our contact centre's messaging and music on hold to cover the below:
# Designated & Experienced Account Management
# Dedicated & Experienced Studio Help Desk
# Highly Efficient turn-around of Orders < 3 working days with emergency turn around as required
# Professional Voice Artists
# High Quality Recordings to Contact Centre Standards
# Secure Delivery of Recordings via FTP
# Guaranteed Voice Availability
# Access to, and use of, non-copyright Music on Hold

More information

Links

About the buyer

Contact name

Lesley-Ann George

Address

Cambridge City Council
Guildhall
Cambridge
CB2 3QJ
United Kingdom

Telephone

+44 1223458178

Email

Lesley-Ann.George@cambridge.gov.uk