Published date: 13 February 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 26 October 2022, 12pm

Contract summary

Industry

  • Market research services - 79310000

Location of contract

England

Value of contract

£72,500

Procurement reference

LBKING001-DN636664-49007500

Published date

13 February 2023

Closing date

26 October 2022

Closing time

12pm

Contract start date

24 November 2022

Contract end date

23 November 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Kingston upon Thames Council invites Quotations for the provision of TSM (Tenant Satisfaction Measure) Surveys

Kingston Council is preparing for the new Housing Regulatory Standards that will come into effect in April 2023 in the form of Tenant Satisfaction Measures (TSM).

There are two key objectives with these measures:

- To provide tenants with information about how well their landlord is performing
- Letting the Housing Regulator know which landlord is failing or performing well.

In light of the above, Kingston Council is seeking to procure the services of an independent consultancy to undertake TSM (Tenant Satisfaction Measures) surveys for its 4,000 General Needs Residents, 1,500 leaseholders and 1,000 temporary accommodation residents. This will allow the Council to obtain data/information relating to their perceptions of the Housing Services that they receive. Information gathered and analysed will play an important part in shaping and designing housing services that meet/reflect the needs of our housing residents/customers.

More information

Previous notice about this procurement

Tenant Satisfaction Measures (TSM) Survey

  • Opportunity
  • Published 13 October 2022

Links

Award information

Awarded date

10 February 2023

Contract start date

27 February 2023

Contract end date

26 February 2026

Total value of contract

£70,000

This contract was awarded to 1 supplier.

Acuity Research & Practice

Address

BN1 6WE

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Paul Freeman

Address

Guildhall
High Street
Kingston
KT1 1EU
England

Telephone

+44 2085475000

Email

commissioning@kingston.gov.uk

Website

http://www.kingston.gov.uk