Published date: 13 October 2022

This notice was replaced on 13 February 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 13 February 2023)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Market research services - 79310000

Location of contract

England

Value of contract

£72,500

Procurement reference

LBKING001-DN636664-49007500

Published date

13 October 2022

Closing date

26 October 2022

Closing time

12pm

Contract start date

24 November 2022

Contract end date

23 November 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Kingston upon Thames Council invites Quotations for the provision of TSM (Tenant Satisfaction Measure) Surveys

Kingston Council is preparing for the new Housing Regulatory Standards that will come into effect in April 2023 in the form of Tenant Satisfaction Measures (TSM).

There are two key objectives with these measures:

- To provide tenants with information about how well their landlord is performing
- Letting the Housing Regulator know which landlord is failing or performing well.

In light of the above, Kingston Council is seeking to procure the services of an independent consultancy to undertake TSM (Tenant Satisfaction Measures) surveys for its 4,000 General Needs Residents, 1,500 leaseholders and 1,000 temporary accommodation residents. This will allow the Council to obtain data/information relating to their perceptions of the Housing Services that they receive. Information gathered and analysed will play an important part in shaping and designing housing services that meet/reflect the needs of our housing residents/customers.

More information

Links

About the buyer

Contact name

Paul Freeman

Address

Guildhall
High Street
Kingston
KT1 1EU
England

Telephone

+44 2085475000

Email

commissioning@kingston.gov.uk

Website

http://www.kingston.gov.uk