Published date: 21 September 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 24 October 2017

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

  • Research and development services and related consultancy services - 73000000

  • Design consultancy services - 79415200

    • E-learning services - 80420000

    • Training services - 80500000

    • Health services - 85100000

    • Social work and related services - 85300000

    • Other community, social and personal services - 98000000

Location of contract

North West

Value of contract

£2,065,000 to £4,952,000

Procurement reference


Published date

21 September 2017

Closing date

24 October 2017

Contract start date

28 March 2018

Contract end date

28 August 2025

Contract type

Service contract

Procedure type

Innovation partnership (OJEU)

There is a need to purchase a good or service that is unavailable on the market. A number of companies may participate throughout the process.

OJEU (Official Journal of the European Union) procedures are valued above a certain financial threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



NHS West Lancashire CCG - iHELP Community Pain Management

NHS Midlands and Lancashire Commissioning Support Unit are conducting this procurement on behalf of West Lancashire Clinical Commissioning Group.

The service is required to be a single point of access for all chronic pain referrals to ensure that only appropriate referrals are forwarded to secondary care and the majority of patients are managed and cared for outside secondary care.

The project aims to meet the needs of patients with chronic pain, for example providing advice around physical activity, nutritional and psychological needs and the use of tools and technology to help them self manage the pain they are experiencing.

The NHS England 5 Year Forward View recommends patients "with long-term conditions" are empowered and also recognises the importance of "promoting wellbeing and independence". It also states that "patients should have direct control over care provided to them".

NHS West Lancashire CCG's commissioning intentions include an aspiration to remodel chronic pain services to help contribute to the triple aim of improved population health, high quality holistic care for patients and reduced cost. The remodelled service should be developed giving due consideration to the four pillars of the CCG's overarching clinical strategy as set out below:
• Collective accountability.
• Care co-ordination.
• Population management.
• Progressive IT infrastructure.
Also considering working closely with health and social care and linking with other services in the health economy as necessary to ensure cohesion and integration for the benefit of the patients.
The Vision also describes how it will be essential to demonstrate how services will be provided sensitive to local health and service need, addressing health inequalities, wrapped around the patient and focussed on our neighbourhoods; whilst also contributing to time savings in Primary Care and a reduction in attendance at A&E for chronic pain.

Further information is available below and in the attachments associated with this notice.

To find out more or to respond to this opportunity please visit the NHS Midlands and Lancashire CSU e-sourcing portal at

Potential suppliers should be aware that clarifications to the PQQ documents should be submitted before 19/10/2017 14:00 and PQQ responses should be submitted before 24/10/2017 14:00.

More information


  • Appendix M - Supplier day presentation.pdf
  • Tender Notice
  • Appendix M - Supplier day presentation - Historical information on the supplier day has been provided for transparency purposes. Approach is superseded by the minimum requirements
  • Appendix N - Supplier day questions and answers.pdf
  • Tender Notice
  • Appendix N - Supplier day questions and answers - Historical information on the supplier day has been provided for transparency purposes. Approach is superseded by the minimum requirements
  • Appendix O - Supporting information.pdf
  • Tender Notice
  • Appendix O - Supporting information - Historical information on the supplier day has been provided for transparency purposes. Approach is superseded by the minimum requirements


Additional text

The Supplier should share the CCG's vision for change and be willing to work with the CCG to drive the transformational change, understanding the need for whole system transformation including:
Changing cultural beliefs and behaviours across organisational boundaries and throughout the healthcare system.
Providing modern and innovative IT enabled healthcare services which supports patients at all levels of complexity to remain at the highest level of independence that they can achieve.
Integrating a range of health, social care and third sector services.
Influencing supply chain organisations to deliver better outcomes for patients.

The Supplier service will be expected to deliver the expectations set out in the minimum requirements.

The service may also include access to hydrotherapy, sports massage, coaching support, joint and soft tissue injections, exercise classes, diet and cooking advice, weight loss support, physiotherapy, palates, yoga, relaxation techniques, mindfulness, medication reviews, signposting to community activities, counselling, anger management, advice of using mobility aids, benefits advice, form filing advice, peer support, social isolation support, employment guidance and other social prescribing opportunities.
Details of the draft minimum requirements shall be included in the procurement documents.

The project is being procured utilising the provisions of the Innovation Partnership procedure, details of the phasing of various phases of the Innovation Partnership shall be provided in the procurement documents.

The design contract (phase 1) is for a period of up to 3 months, the pilot contract (phase 2) is for a period of up to 2 years and the delivery contract (phase 3) is for a period of up to 3 years with the opportunity to extend this phase for an additional period of 2 years.

Since the estimated value of the opportunity is driven by the potential Suppliers ability to transfer patients from primary and secondary care into the new service the estimated budget for the entire project is variable but expected to be between £2,065,000 and £4,252,000. Further details of the affordability envelope and supporting financial data are available within the procurement documents.

The Contracting Authority reserves the right to extend the scope of this pain management service to include a social prescribing service. The potential maximum whole life value of the extended scope of the social prescribing service may be as much as an additional £700,000 for all the phases of contract.

Type of procedure - OJEU Innovation Partnership

Historical information on the supplier day has been provided for transparency purposes. Approach is superseded by the minimum requirements

About the buyer

Contact name

Procurement department


Midlands and Lancashire Commissioning Support Unit
Lancashire Business Park
Leyland, Preston
PR26 6TR


Closing: 24 October 2017