Published date: 21 December 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 December 2023, 12pm

Contract summary

Industry

  • Research services - 73110000

Location of contract

United Kingdom

Value of contract

£29,600

Procurement reference

ORR/CT/23-49

Published date

21 December 2023

Closing date

8 December 2023

Closing time

12pm

Contract start date

19 December 2023

Contract end date

26 April 2024

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

ORR is seeking a partner who can undertake User Testing of the Rail Ombudsman service to ensure that access to the service is working well for passengers. This User Testing will be focused on passengers with disabilities, and older users who may also have accessibility needs.

Award information

Awarded date

18 December 2023

Contract start date

19 December 2023

Contract end date

26 April 2024

Total value of contract

£29,600

This contract was awarded to 1 supplier.

Research Institute for Disabled Consumers

Address

Ridc Impact Hub 34b York Way, Kings Cross, London, England, N1 9AB

Reference

Companies House number: 02669868

Value of contract

£29,600

Supplier is SME?

Yes

Supplier is VCSE?

No

Attachments

About the buyer

Contact name

Harriet Dinkele

Address

25 Cabot Square
London
E144QA
England

Telephone

020 7282 2032

Email

harriet.dinkele@orr.gov.uk