Published date: 25 October 2023
This notice was replaced on 25 October 2023
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 29 April 2024)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Other community, social and personal services - 98000000
Location of contract
England
Value of contract
£0
Procurement reference
CHEAST001-DN685505-69108535
Published date
25 October 2023
Closing date
27 November 2023
Closing time
12pm
Contract start date
1 April 2024
Contract end date
31 March 2027
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The Council are looking for a Provider who will offer a free to access, financially related, Universal Information and Advice service that is available to all residents of Cheshire East. The service will be accessible through a number of channels including face to face, telephone, email and online. As residents are regularly presenting with complex needs that cover multiple issues, there will be a clear single pathway to access the service to ensure that residents needs are assessed appropriately.
Following initial contact, the Provider will assess the resident's issue(s) and if the issue is straightforward and can be dealt with during the initial contact they should do so, if not they will then offer further appointments to provide more time to resolve the resident's issue(s). Referrals received from referring partners will need to be triaged and prioritised to support those in greatest need first.
About the buyer
Contact name
Tracy Roberts
Address
Westfields
Middlewich Road
Sandbach
CW11 1HZ
England
Telephone
+44 1270686973
tracy.roberts@cheshireeast.gov.uk
Website
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