Published date: 29 April 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 November 2023, 12pm

Contract summary

Industry

  • Other community, social and personal services - 98000000

Location of contract

England

Value of contract

£0

Procurement reference

CHEAST001-DN685505-69108535

Published date

29 April 2024

Closing date

27 November 2023

Closing time

12pm

Contract start date

1 April 2024

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Council are looking for a Provider who will offer a free to access, financially related, Universal Information and Advice service that is available to all residents of Cheshire East. The service will be accessible through a number of channels including face to face, telephone, email and online. As residents are regularly presenting with complex needs that cover multiple issues, there will be a clear single pathway to access the service to ensure that residents needs are assessed appropriately. \r
\r
Following initial contact, the Provider will assess the resident's issue(s) and if the issue is straightforward and can be dealt with during the initial contact they should do so, if not they will then offer further appointments to provide more time to resolve the resident's issue(s). Referrals received from referring partners will need to be triaged and prioritised to support those in greatest need first.\r

More information

Previous notice about this procurement

Universal Information and Advice Service

  • Opportunity
  • Published 25 October 2023, last edited 25 October 2023

Additional text

This opportunity is available to apply for at the Chest https://www.the-chest.org.uk/
Project Reference: DN685505

Award information

Awarded date

20 December 2023

Contract start date

1 April 2024

Contract end date

31 March 2027

Total value of contract

£1,635,000

This contract was awarded to 1 supplier.

Cheshire East CAB Ltd

Address

CW1 2BE

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

Yes

Additional details

optional extensions of 2 x 12 months to 31/03/2029

About the buyer

Contact name

Tracy Roberts

Address

Westfields
Middlewich Road
Sandbach
CW11 1HZ
England

Telephone

+44 1270686973

Email

tracy.roberts@cheshireeast.gov.uk

Website

http://www.cheshireeast.gov.uk/