Published date: 3 April 2024
Last edited date: 11 April 2024
Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliers.
Contract summary
Industry
Customer survey services - 79342310
Customer satisfaction survey - 79342311
Location of contract
London
Procurement reference
TfL - Digital Customer Panel
Published date
3 April 2024
Closing date
31 May 2024
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
TfL has an established Digital team to scope and deliver user facing digital solutions to TfL customers. They manage and deliver products such as TfL Go, TfL.gov.uk and digital displays on the TfL network. The Digital team also works with other TfL stakeholders to deliver and set standards for digital products including Oyster and Contactless, the Pay to drive in London app and cycling in London amongst others.
TfL is looking to engage a Supplier to deliver a Customer Digital Panel that will feedback on the above digital products.
A key aim for the panel is to allow the TfL Digital team to be more nimble in the running of customer research, spinning up leaner customer research studies for quicker insights.
TfL are looking for potential Suppliers to engage in pre-market research before we proceed to the procurement stage.
If you are interested in completing a Market Sounding Questionnaire, please download the documents, complete and submit to v_vikramgudra@tfl.gov.uk by 31st May 2024.
More information
Attachments
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- Appendix 1 - Scope of Services_DRAFT_Digital Panel.docx
- Technical specifications
- Draft scope of work
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- PCMF0134_Market Sounding Questionnaire_Digital_Panel.docx
- Market studies
- Market Sounding Questionnaire - amended. First upload had one drafting comment attached
Additional text
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If you are interested in participating in the pre-market engagement, please submit the completed questionnaire to v_vikramgudra@tfl.gov.uk by 31st May 2024.
How to apply
Follow the instructions given in the description or the more information section.
About the buyer
Contact name
Vikram Gudra
Address
5 ENDEAVOUR SQUARE
LONDON
E201JN
England
Telephone
0000000000
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Closing date: 31 May 2024