Published date: 13 June 2019

Last edited date: 13 June 2019

This notice was replaced on 6 August 2019

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 6 August 2019)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Survey services - 79311000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West

Value of contract

£186,000 to £220,000

Procurement reference

CQC PSO 184-

Published date

13 June 2019

Closing date

15 July 2019

Contract start date

3 February 2020

Contract end date

2 February 2023

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Care Quality Commission ("CQC") is seeking to appoint a suitable qualified supplier with expertise in design and delivery of staff surveys. CQC is looking for a supplier who can:
• Support a shift to more regular, shorter surveys that will provide us with more frequent, real-time data and shift to a feedback culture;
• Provide an innovative feedback platform(s);
• Provide analysis tools that deliver real insight;
• Share latest thinking in employee engagement initiatives;
• Help CQC create a culture of taking action.

CQC's aspiration is to be a high-performing organisation and an employer of choice. Measuring employee opinion and engaging colleagues in dialogue about CQC and how we can improve is an important element in achieving this. Whilst we have established processes in place, we are looking to review and refresh our approach to asking for feedback from colleagues. We are seeking a supplier who can provide innovative ways of harvesting more frequent, perhaps continuous, feedback, measure engagement and drive follow up activity.

The contract will be for a period of thirty-six (36) months with the option to extend by one (1) further period of twelve (12) months.

More information

Links

Additional text

The procurement documentation can be found at: https://cqc-commercial.bravosolution.co.uk.

Potential Suppliers wishing to Express an Interest (EOI) in participating will be required to register on the Bravo system by following the below Instructions.

How to Express Interest:
1) Register your company on the eSourcing portal (this is only required once):
- browse to the eSourcing Portal: https://cqc-commercial.bravosolution.co.uk and click the link to register Bravo Project reference = Project_281
- accept the terms and conditions and click "continue",
- enter your correct business and user details,
- note the username you chose and click "Save" when complete,
- you will shortly receive an email with your unique password (please keep this secure).

2) Express an Interest in the tender:
- login to the portal with the username / password,
- click the "ITTs Open To All Suppliers" link (This area in Bravo contains the Invitation to Tender (ITT) open to any registered supplier),
- click on the relevant "ITT" to access the content,
- click the "Express Interest" button at the top of the page,
- this will move the "ITT" into your "My ITT" page (This is a secure area reserved for your projects only),
- you can now access any attachments by clicking "Buyer Attachments" in the "ITT Details",
- click "My Response" under ""ITT Details", you can choose to "Create Response" or to "Decline to Respond" (please give a reason if declining),
- you can now use the "Messages" function to communicate with the buyer and seek any clarification,
- note the deadline for completion, then follow the onscreen instructions to complete your ITT submission.

You must then submit your reply using the "Submit Response" button at the top of the page.

If you require any further assistance please consult the online help, or contact the BravoSolution dedicated Supplier Support, available from the Bravo Help desk:

Phone: 0800 368 4850 (Monday to Friday 9:00 am to 6:00 pm).
E-mail: help@bravosolution.co.uk

Please quote the Bravo Project number Project 281 for all helpdesk enquiries.

Tenders must complete and submit a Tender Response by the deadline of 12:00:00 hours (12pm Noon) on Monday 15 July 2019.

Please allow sufficient time to make your tender response submission as late tender response submissions will not be permitted by the system.

About the buyer

Contact name

CQC Commercial & Contracts

Address

151 Buckingham Palace Road
London
SW1W 9SZ
England

Email

commercialcontracts@cqc.org.uk