Published date: 21 August 2018

This notice was replaced on 18 December 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 18 December 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

London

Value of contract

£300,000

Procurement reference

BTPCON071

Published date

21 August 2018

Closing date

31 August 2018

Contract start date

26 October 2018

Contract end date

25 October 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Authority is the national Police Force for railways, with over 5,400 employees based in 140 locations across England, Scotland and Wales. On a daily basis the Authority's Officers police the journeys of over six million people throughout the country.

Currently the Human Resources (HR), Integrated Systems Programme (ISP) and Technology Departments within the Authority hold a contract with a third-party supplier for the provision of a service desk solution, to monitor and manage the delivery of their transactional support for the Authority's employees.

The contract for the current Software as a Service (SaaS) service desk expires on 13th January 2019, and will need to be replaced by a suitable service desk solution such that there is no break in the continuity of services through the current contract end date.

The Call Off Contract is taking place under Framework RM3804 Technology Services 2 Lot 3A. Potential Providers completed Tender returns must be uploaded to the CCS eSourcing suite.

About the buyer

Contact name

Hannah Parfitt

Address

Force Headquarters
25 Camden Road
London
NW1 9LN
England

Telephone

07795044135

Email

hannah.parfitt@btp.pnn.police.uk