Customer Satisfaction Research: Telephone Annual Survey

Contract summary

Industry

• Survey services - 79311000

• Customer satisfaction survey - 79342311

Location of contract

S1 2BQ

Value of contract

£25,000

Procurement reference

3047

Published date

17 October 2019

Closing date

20 September 2019

Contract start date

1 November 2019

Contract end date

31 October 2020

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Travel survey via telephone research to be carried out to track satisfaction and travel behaviours on bus, tram and train in South Yorkshire. This survey is a replacement for the postal self-completion travel survey which has been carried out since 2005 (although it is recognised that due to the significant change in format and methodology that the new telephone survey will not be directly comparable to this postal survey). This telephone survey is a comprehensive piece of research capturing information on:

* Passenger Satisfaction
* Customer Profiling
* Customer Characteristics

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More information

Previous notice about this procurement

Customer Satisfaction Research: Telephone Annual Survey

• Opportunity
• Published 6 September 2019

Additional text

Full tender documentation including the Specification, Invitation to Tender, Draft Contract and Instructions can be accessed at http://www.sypte.co.uk/WhatWeDo/Contracts

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Award information

Awarded date

10 October 2019

Contract start date

1 November 2019

Contract end date

31 January 2020

Total value of contract

£16,000

This contract was awarded to 1 supplier.

Marketing Means (UK) Limited

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About the buyer

Contact name

-

Address

11 Broad Street West
SHEFFIELD
S12BQ
England

Telephone

-

Email

tendering@sypte.co.uk

Website

http://www.sypte.co.uk/WhatWeDo/Contracts