Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

Published date: 26 September 2024

This notice was replaced on 12 December 2024

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 12 December 2024)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Contract summary

Industry

Call centre - 79512000

Location of contract

B37 7YD

Value of contract

£550,000

Procurement reference

2ee67b60-d1b3-40d8-bb68-ee555017d3dc

Published date

26 September 2024

Closing date

25 October 2024

Closing time

4pm

Contract start date

1 March 2025

Contract end date

28 February 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Contract is suitable for VCSEs?

Description

More information

Links

https://supplierlive.proactisp2p.com/Account/Login
Tender notice
Other Information can be found at

About the buyer

Contact name

Stephanie Gill

Address

1700, Solihull Parkway
, ,
Solihull
B37 7YD
UNITED KINGDOM

Telephone

0116 296 4019

Email

Stephanie.Gill@platformhg.com

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Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.