Published date: 12 December 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 October 2024, 4pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

B37 7YD

Value of contract

£550,000

Procurement reference

2ee67b60-d1b3-40d8-bb68-ee555017d3dc

Published date

12 December 2024

Closing date

25 October 2024

Closing time

4pm

Contract start date

1 March 2025

Contract end date

28 February 2028

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

More information

Previous notice about this procurement

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

  • Opportunity
  • Published 26 September 2024

Links

Award information

Awarded date

12 December 2024

Contract start date

1 March 2025

Contract end date

28 February 2028

Total value of contract

£246,240

This contract was awarded to 1 supplier.

Mango Direct Marketing Ltd

Address

MANGO DIRECT MARKETING LTD, 1 Balloo Court, Bangor, BT19 7AT, UNITED KINGDOM

Reference

None

About the buyer

Contact name

Stephanie Gill

Address

1700, Solihull Parkway
, ,
Solihull
B37 7YD
UNITED KINGDOM

Telephone

0116 296 4019

Email

Stephanie.Gill@platformhg.com