Published date: 10 July 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 19 June 2020

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£95,565.02

Procurement reference

tender_141474/869110

Published date

10 July 2020

Closing date

19 June 2020

Contract start date

9 July 2020

Contract end date

30 March 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Highways England's Customer Service Strategy seeks to deliver better conversations and better journeys. As we move into the second road period, we need to ensure our strategy and approach to customer service is in line with our customers' changing expectations. As part of this, we also need to develop our internal customer maturity and culture, to help develop a better service to our customers.

More information

Attachments

Award information

Awarded date

8 July 2020

Contract start date

9 July 2020

Contract end date

30 March 2021

Total value of contract

£95,565.02

This contract was awarded to 1 supplier.

WSP

Address

United Kingdom

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Highways England | The Cube | 199 Wharfside Street | Birmingham
Birmingham
B1 1RN
England

Email

SPATS_Framework_Lot1@highwaysengland.co.uk