Published date: 7 September 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 26 August 2021, 7pm

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£199,951.86

Procurement reference

tender_245246/995160

Published date

7 September 2021

Closing date

26 August 2021

Closing time

7pm

Contract start date

1 October 2021

Contract end date

31 May 2022

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

An online survey with a sample size of a minimum of 21,000 per year. As we would require monthly outputs this would equate to approximately 300 responses per Highways England Region (of which we have 6) per month. (SE and M25 are considered as one region)

The survey will be focused on people who use our roads and the survey will continue to look to positively influence the customer service plan commitments.

The survey will provide information for a range of users within the business (SES, Ops, MP, Comms) and be used as a feedback mechinism of SRN users (including drivers, riders, passengers and professional drivers).

The service provided will comprise of the following:

- 15-20 minute monthly online survey with core and flexible questions on journey experiences for the latest journey of c1750 respondents.
- Questionnaire review and updating
- Raw data to create Power BI dasboards to make the data more visual for project teams/internal customers. The data feeds in various project and Exec reports
- Monthly reporting of key indicators and one "topic of interest per month"
- Additional Ad-hoc analysis as required

More information

Attachments

Award information

Awarded date

6 September 2021

Contract start date

1 October 2021

Contract end date

31 May 2022

Total value of contract

£199,951.86

This contract was awarded to 1 supplier.

Atkins Jacobs Joint Venture

Address

London

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

The Cube
Birmingham
B1 1RN
England

Email

spats2@highwaysengland.co.uk