Published date: 21 January 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 1 February 2020

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£15,000 to £20,000

Procurement reference

Carers Trust-Feedback Survey

Published date

21 January 2020

Closing date

1 February 2020

Contract start date

17 February 2020

Contract end date

30 November 2020

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Purpose
The purpose of this document is to give research organisations an overview of the Carers Trusts requirements for a feedback survey and to invite interested organisations to submit a proposal.

The Survey
The Carers Trust wants to commission a feedback survey to be designed and implemented at three pilot sites in England. The Survey will focus on feedback from unpaid carers, outcomes associated with the service received, the difference it has made to them and ways in which it could be improved.

If successful, the survey will be endorsed by Carers Trust (with branding) and rolled out as an offer to the rest of the Carers Trust Network, so that they can use a tested and highly professional feedback mechanism to get information about the carers they support. This will be centrally managed by Carers Trust on Survey Monkey, securely storing the data and feeding back the results on a quarterly basis to Network Partners via PowerBI. This has the added benefit of meaning Carers Trust can use the evidence to collectively demonstrate evidence of feedback from service users across the Network on an ongoing basis, as well as learn about carers needs to inform other work streams.

The objectives of the research being commissioned are as follows:

Commissioned Research Objectives
1. To design a feedback survey providing feedback, outcomes and improvement evidence.
2. To implement the survey at the three pilot sites on a representative sample of service users over a six-month period.
3. To analyse the data and provide an extract to Network Partners and the Carers Trust
4. To modify the survey based on the pilot as required, for wider use and Carers Trust endorsement.
5. To produce a report outlining the design process, data analysis, findings, conclusions, lessons learned and recommendations. To be shared with the Network Partners and Carers Trust accompanying the launch of the survey more widely.

Pilot sites
Identified pilot sites include:
• Carers Resource, Harrogate & Craven, Bradford & Airedale.
• Trafford Carers Centre Sale.
• Hillingdon Carers Centre, Uxbridge.

Research Proposal
The Carers Trust are inviting interested parties to submit an expression of interest outlining:
• Experience in designing, delivering and analysing surveys of this type
• Who will be involved in the work, and an indication of what each team member will be doing.
• CVs and examples of work for the team/individual

Contact:
Richard McManus - Insight and Intelligence Manager
Email: rmcmanus@carers.org
Phone: 07973660123

More information

Attachments

About the buyer

Contact name

Richard McManus

Address

Unit 101, 164-180 Union Street
London
SE10LH
England

Telephone

07973660123

Email

rmcmanus@carers.org