Published date: 4 December 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 23 October 2025, 10am

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£1,495,641

Procurement reference

tender_492722/1536398

Published date

4 December 2025

Closing date

23 October 2025

Closing time

10am

Contract start date

1 December 2025

Contract end date

30 November 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Provision of NICE CXone. This is an analyst top-rated and market-leading cloud contact centre platform, delivered by
Route 101 - Certified Implementation Partner with NICE CXone. Flexible, scalable and highly resilient, CXone offers voice & digital channels, WEM, analytics, self-service & automation, knowledge management, conversational and analytical AI.

More information

Attachments

Award information

Awarded date

28 November 2025

Contract start date

1 December 2025

Contract end date

30 November 2028

Total value of contract

£1,495,651

This contract was awarded to 1 supplier.

Route 101 Limited

Address

The Conifers, Filton Road, Hambrook, Bristol, BS16 1QG

Reference

Companies House number: 08325675

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

DFE

Address

department for education, piccadilly gate
Manchester
M1 2WD
England

Email

CommercialTechnology.TRIAGE@education.gov.uk