Published date: 6 July 2021
This notice was replaced on 6 July 2021
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Future opportunity (published 6 July 2021, last edited 6 July 2021)
Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Location of contract
East Midlands
Value of contract
£60,000
Procurement reference
NHSULH-DN554863-79375530
Published date
6 July 2021
Approach to market date
1 November 2021
Contract start date
12 August 2021
Contract end date
31 August 2025
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.
Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.
More information
Spend profile
Financial year | Budget |
---|---|
2021/2022 | £0 |
About the buyer
Contact name
Lucy Reed
Address
Beech House
Waterside South
Lincoln
LN5 7JH
England
Telephone
+44 1522307406
Website
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