Published date: 6 July 2021

Last edited date: 6 July 2021

Open future opportunity - This means that the buyer is not yet ready to invite bid applications but early notification has been provided and some dialogue may be possible.

Approach to market date: 1 November 2021

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

East Midlands

Value of contract


Procurement reference


Published date

6 July 2021

Approach to market date

1 November 2021

Contract start date

12 August 2021

Contract end date

31 August 2025

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.
Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.

More information

Previous notice about this procurement

Cloud Contact Centre

  • Future opportunity
  • Published 6 July 2021

Spend profile

This table displays the spend profile of the notice
Financial year Budget
2021/2022 £0

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Lucy Reed


Beech House
Waterside South


+44 1522307406