Published date: 13 February 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 December 2016

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£59,946

Procurement reference

16/17 Trans 01

Published date

13 February 2017

Closing date

22 December 2016

Contract start date

17 January 2017

Contract end date

31 May 2017

Contract type

Not applicable

Procedure type

Not applicable

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Assignment under the Market Research MR130001 Agreement Contract.

The research seeks to better understand the underlying reasons for errors, customer behaviours and address cross-tax errors. Insight gained from the report will further improve voluntary compliance at source as well as business customer experience in managing their tax affairs and potentially enhance the role of agents by leveraging their engagement to address potential risks before submission. The research will specifically explore business customers reporting and record keeping behaviours to identify those issues and practices that result in common groupings of errors being made in relation to cross-tax and more complex errors. The research will also explore how software messages would best be developed and presented to flag, challenge and address in real time those errors without negatively affecting customer experience.

More information

Attachments

Award information

Awarded date

22 December 2016

Contract start date

17 January 2017

Contract end date

31 May 2017

Total value of contract

£59,946

This contract was awarded to 1 supplier.

Kantar Public

Address

222 Gray's Inn Road
London WC1X 8HB
UK

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Olayinka Ege

Address

100 Parliament Street
London
SW1A 2BQ
England

Email

olayinka.ege@hmrc.gsi.gov.uk