Published date: 8 March 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 January 2023, 12pm

Contract summary

Industry

  • Customer-care services - 79342320

  • Guard services - 79713000

  • Patrol services - 79715000

Location of contract

England

Value of contract

£500,000

Procurement reference

BLACK001-DN646756-02149009

Published date

8 March 2023

Closing date

9 January 2023

Closing time

12pm

Contract start date

13 March 2023

Contract end date

12 December 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This contract is not a security contract, it has a much wider scope. The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales.

The contract is for a period of two years with the option to extend for 1 plus 1 year.

More information

Previous notice about this procurement

Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service

  • Opportunity
  • Published 8 December 2022

Links

Award information

Awarded date

8 March 2023

Contract start date

13 March 2023

Contract end date

12 March 2025

Total value of contract

£500,000

This contract was awarded to 1 supplier.

Secure FM LTD

Address

BL1 4RF

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Sarah Gordon

Address

PO Box 4
Blackpool
FY1 1NA
United Kingdom

Telephone

+44 1253478373

Email

sarah.gordon@blackpool.gov.uk

Website

http://www.blackpool.gov.uk/