Published date: 8 December 2022
This notice was replaced on 8 March 2023
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 8 March 2023)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Customer-care services - 79342320
Guard services - 79713000
Patrol services - 79715000
Location of contract
England
Value of contract
£500,000
Procurement reference
BLACK001-DN646756-02149009
Published date
8 December 2022
Closing date
9 January 2023
Closing time
12pm
Contract start date
13 March 2023
Contract end date
12 December 2027
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
This contract is not a security contract, it has a much wider scope. The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales.
The contract is for a period of two years with the option to extend for 1 plus 1 year.
More information
About the buyer
Contact name
Sarah Gordon
Address
PO Box 4
Blackpool
FY1 1NA
United Kingdom
Telephone
+44 1253478373
Website
Share this notice
All content is available under the
