Published date: 14 December 2020

Last edited date: 14 December 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 January 2021, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

England

Value of contract

£50,000 to £80,000

Procurement reference

ORBIT001-DN515915-61434673

Published date

14 December 2020

Closing date

22 January 2021

Closing time

12pm

Contract start date

1 April 2021

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Orbit have recently transitioned to a new telephony platform, Anywhere365 (A365), which does not have an integration with NICE IEX our current Workforce management system. This also coincided with our current version of NICE IEX WFM reaching end of life. We are looking to implement a new Workforce Management (WFM) system, in order to optimise the productivity of our employees, by efficiently forecasting workload requirements and creating and managing staff schedules to accomplish set tasks on a day to day and hour to hour basis. The Tender Specification is for the provision of the following: - Set up and implementation support. - An ongoing support contract in place. This should include any future developments that can improve the Orbit offering. - Work with Orbit IT and partners to ensure processes and technical infrastructure for enabling access to all associated calls, emails, webchat and required metadata. - Ensure/advise that the 'to be' design is GDPR compliant. - Be pivotal in the design and shaping of the future model, implementation and monitoring metrics. - With assistance from Orbit, produce documentation required to support the new service(s) in BAU. - Training delivery for front end users and administrators of the system. - Ensure that existing retention policies regarding data backups remain in force. Suppliers are requested to view the attached 'Requirement Specification' document before deciding whether or not to bid. The contract for the provision of the service is expected to commence by April 2021 the exact dates to be agreed between the successful provider and Orbit. The term of the contract is for 2 years with option to extend for a further year x2 (2+1+1). The closing date for submissions is 22 January 2021 @ 12:00 noon. Please view the tender documents on ProContract for full information and requirement.

More information

Previous notice about this procurement

Workforce Management (WFM) - PP1010

  • Opportunity
  • Published 14 December 2020

Additional text

This tender opportunity is held on the e-procurement portal, ProContract. To view the full documentation and respond please copy and paste the following link into your browser - https://procontract.due-north.com/Supplier/Advert/View?advertId=39c44958-3b3d-eb11-8106-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False. Suppliers will need to be registered on Procontract.due-north.com. Registration is free. All queries relating to this project must go through the project messaging function on the portal.

About the buyer

Contact name

Julie Mepham

Address

Garden Court
Harry Weston Road, Binley Business Park
Coventry
CV3 2SU
United Kingdom

Telephone

+44 2476438000

Email

group.tenders@orbit.org.uk

Website

http://www.orbit.org.uk