Published date: 14 December 2020
This notice was replaced on 14 December 2020
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 14 December 2020, last edited 14 December 2020)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
England
Value of contract
£50,000
Procurement reference
ORBIT001-DN515915-61434673
Published date
14 December 2020
Closing date
22 January 2021
Closing time
12pm
Contract start date
1 April 2021
Contract end date
31 March 2025
Contract type
Service contract
Procedure type
Not specified
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Orbit have recently transitioned to a new telephony platform, Anywhere365 (A365), which does not have an integration with NICE IEX our current Workforce management system. This also coincided with our current version of NICE IEX WFM reaching end of life. We are looking to implement a new Workforce Management (WFM) system, in order to optimise the productivity of our employees, by efficiently forecasting workload requirements and creating and managing staff schedules to accomplish set tasks on a day to day and hour to hour basis. The Tender Specification is for the provision of the following: - Set up and implementation support. - An ongoing support contract in place. This should include any future developments that can improve the Orbit offering. - Work with Orbit IT and partners to ensure processes and technical infrastructure for enabling access to all associated calls, emails, webchat and required metadata. - Ensure/advise that the 'to be' design is GDPR compliant. - Be pivotal in the design and shaping of the future model, implementation and monitoring metrics. - With assistance from Orbit, produce documentation required to support the new service(s) in BAU. - Training delivery for front end users and administrators of the system. - Ensure that existing retention policies regarding data backups remain in force. Suppliers are requested to view the attached 'Requirement Specification' document before deciding whether or not to bid. The contract for the provision of the service is expected to commence by April 2021 the exact dates to be agreed between the successful provider and Orbit. The term of the contract is for 2 years with option to extend for a further year x2 (2+1+1). The closing date for submissions is 22 January 2021 @ 12:00 noon. Please view the tender documents on ProContract for full information and requirement.
More information
Additional text
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This tender opportunity is held on the e-procurement portal, ProContract. To view the full documentation and respond please copy and paste the following link into your browser - https://procontract.due-north.com/Supplier/Advert/View?advertId=39c44958-3b3d-eb11-8106-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False. Suppliers will need to be registered on Procntract.due-north.com. Registration is free. All queries relating to this project must go through the project messaging function on the portal.
About the buyer
Contact name
Julie Mepham
Address
Garden Court
Harry Weston Road, Binley Business Park
Coventry
CV3 2SU
United Kingdom
Telephone
+44 2476438000
Website
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