Published date: 27 May 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 7 May 2020

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£49,983

Procurement reference

tender_141474/858372

Published date

27 May 2020

Closing date

7 May 2020

Contract start date

20 May 2020

Contract end date

31 October 2020

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Highways England's Customer Insight and Behaviour Change Group (CI&BCG) are seeking to set up a contract for the provision of expert research services to support the business in undertaking a review of our customer insights. This review will be formed of two parts. Together they will provide an understanding of demand and need for customer insight and help to develop the strategy for managing demand, delivering and communicating customer insight:
- An internal review to establish current and potential demand for customer insight (to be conducted by Highways England)
- An external review to provide options for the tools and instruments necessary to deliver and communicate actionable customer insights (to be conducted by consultants and the subject of this scope of work).

More information

Attachments

Award information

Awarded date

27 May 2020

Contract start date

20 May 2020

Contract end date

31 October 2020

Total value of contract

£49,983.11

This contract was awarded to 1 supplier.

Atkins

Address

London

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

HE

Address

2 The Square
Bristol
BS1 6HA
England

Email

Spats_Framework_Lot1@highwaysengland.co.uk