Published date: 20 September 2022
This notice was replaced on 24 February 2023
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 24 February 2023)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Office and computing machinery, equipment and supplies except furniture and software packages - 30000000
Software package and information systems - 48000000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
England
Value of contract
£490,000
Procurement reference
MERTVL001-DN620706-31331354
Published date
20 September 2022
Closing date
20 October 2022
Closing time
11am
Contract start date
1 January 2023
Contract end date
31 December 2026
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Merseytravel and the Liverpool City Region Combined Authority (LCRCA) are looking to procure a Tickets, Online and Point of Sale Solution for the Mersey Ferries.
We are looking to appoint a provider for 3 years with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years.
The new booking platform is at the heart of the requirement. It requires a central back office EPOS system which will manage all aspects of the product sales in real time, delivered simultaneously through multiple sales channels including online via
a). the Mersey Ferries website;
b). through the systems POS at Sales Desks such as at Ferry Terminals;
c). through LCRCA call centres and office locations;
d). through Self Service Kiosks at core locations;
e). through OTA's and Channel Managers; and
f). via local Partner sales portals.
More information
Additional text
-
The tender documents are available on The Chest (www.the-chest.org.uk) under reference DN620706. The tender process will take place online via the same portal.
We are looking to appoint a provider for 3 years (36 months) with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years. The maximum duration of the contract including extensions would be 84 months.
About the buyer
Contact name
Merseytravel / LCRCA Procurement Team
Address
1 Mann Island
Liverpool
L3 1BP
England
Telephone
+44 1513301111
tender@liverpoolcityregion-ca.gov.uk
Website
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