Published date: 24 February 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 October 2022, 11am

Contract summary

Industry

  • Office and computing machinery, equipment and supplies except furniture and software packages - 30000000

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

England

Value of contract

£490,000

Procurement reference

MERTVL001-DN620706-31331354

Published date

24 February 2023

Closing date

20 October 2022

Closing time

11am

Contract start date

1 January 2023

Contract end date

31 December 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Merseytravel and the Liverpool City Region Combined Authority (LCRCA) are looking to procure a Tickets, Online and Point of Sale Solution for the Mersey Ferries.

We are looking to appoint a provider for 3 years with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years.

The new booking platform is at the heart of the requirement. It requires a central back office EPOS system which will manage all aspects of the product sales in real time, delivered simultaneously through multiple sales channels including online via

a). the Mersey Ferries website;
b). through the systems POS at Sales Desks such as at Ferry Terminals;
c). through LCRCA call centres and office locations;
d). through Self Service Kiosks at core locations;
e). through OTA's and Channel Managers; and
f). via local Partner sales portals.

More information

Previous notice about this procurement

Smart Ticketing System for the Mersey Ferries

  • Opportunity
  • Published 20 September 2022

Additional text

The tender documents are available on The Chest (www.the-chest.org.uk) under reference DN620706. The tender process will take place online via the same portal.
We are looking to appoint a provider for 3 years (36 months) with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years. The maximum duration of the contract including extensions would be 84 months.

Award information

Awarded date

24 January 2023

Contract start date

1 March 2023

Contract end date

28 February 2026

Total value of contract

£573,620

This contract was awarded to 1 supplier.

Palisis AG

Address

Seestrasse 25
Zollikon
8702
SWITZERLAND

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Merseytravel / LCRCA Procurement Team

Address

1 Mann Island
Liverpool
L3 1BP
England

Telephone

+44 1513301111

Email

tender@liverpoolcityregion-ca.gov.uk

Website

http://www.liverpoolcityregion-ca.gov.uk/