Published date: 12 March 2020

Last edited date: 20 March 2020

This notice was replaced on 12 March 2020

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 12 March 2020)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

BN13 3EP

Value of contract


Procurement reference


Published date

12 March 2020

Closing date

30 April 2020

Contract start date

4 May 2020

Contract end date

3 May 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



***PLEASE NOTE - The closing date of this opportunity has been altered to allow Bidders more time to cope with ongoing pressures as a result of Covid-19***

Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites. This includes the full replacement of end user computing hardware and the management and support of that hardware for the term.

The Trust is looking to procure the following services from a single supplier:
- A fully managed service
- A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers)
- An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site)
- A full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory)
- A fully featured ITSM tool and portal for end users
- Full call handling system and alternative contact methods
- Change Management Services
- Knowledge Management Services
- Asset Management and device tracking Services
- Problem Management Services
- Configuration Management Services
- Moves, Adds and Changes
- Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix)
- Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support
- Ongoing professional services and support

More information


Additional text

This opportunity is being procured using a electronic portal. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal. Signing up is free and any suitable supplier may access the documentation.

About the buyer

Contact name

David Mizon


Swandean, Arundel Road
Worthing, West Sussex
BN13 3EP