Published date: 12 March 2020
Withdrawn opportunity - This means that the contract has been withdrawn early. This could be due to a change of circumstances.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Location of contract
BN13 3EP
Value of contract
£18,000,000
Procurement reference
tender_236452/844448
Published date
12 March 2020
Closing date
30 April 2020
Contract start date
4 May 2020
Contract end date
3 May 2025
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
***PLEASE NOTE - The closing date of this opportunity has been altered to allow Bidders more time to cope with ongoing pressures as a result of Covid-19***
Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites. This includes the full replacement of end user computing hardware and the management and support of that hardware for the term.
The Trust is looking to procure the following services from a single supplier:
- A fully managed service
- A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers)
- An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site)
- A full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory)
- A fully featured ITSM tool and portal for end users
- Full call handling system and alternative contact methods
- Change Management Services
- Knowledge Management Services
- Asset Management and device tracking Services
- Problem Management Services
- Configuration Management Services
- Moves, Adds and Changes
- Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix)
- Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support
- Ongoing professional services and support
More information
Previous notice about this procurement
Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement
- Opportunity
- Published 12 March 2020, last edited 20 March 2020
Links
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- https://commercialsolutions.bravosolution.co.uk
- Tender notice
- Electronic Portal Information
Additional text
-
This opportunity is being procured using a electronic portal. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal. Signing up is free and any suitable supplier may access the documentation.
About the buyer
Contact name
David Mizon
Address
Swandean, Arundel Road
Worthing, West Sussex
BN13 3EP
England
David.Mizon@sussexpartnership.nhs.uk
Website
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Closing: 30 April 2020