Published date: 18 May 2021

This notice was replaced on 2 November 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 2 November 2021)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Supporting services for the government - 75130000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Isle of Man, Channel Islands

Value of contract

£13,700,000

Procurement reference

tender_254198/957203

Published date

18 May 2021

Closing date

25 June 2021

Closing time

5pm

Contract start date

9 August 2021

Contract end date

9 August 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Her Majesty's Courts and Tribunals Service (HMCTS) is undergoing a £1bn Reform Programme. The reform programme aims to 'bring new technology and modern ways of working to the way justice is administered'. Each of the Programme's service projects has been looking to re-design the end to end service, increasing the automation and digitisation of processes, such as online forms and payments. The intention was that as many service users as possible will take up these digital offers. However, the HMCTS customer base is a varied one, and there is a need to support a potentially significant number of digitally excluded users who cannot or choose not to go online by themselves. This principle underpins the HMCTS vision of a justice system that is accessible to all. HMCTS also recognises that the customer base faces a wide range of digital exclusion barriers that they may require assistance and support to overcome.

We define 'access' as the ability for any person to find and use the necessary resources to interact and journey through court and tribunal services, without having to overcome any unreasonable barriers to doing so. There are many barriers that may hinder members of the public from accessing our future services. This may include, for example, financial constraints, lack of internet access, low confidence in using digital services, poor literacy or disability. The key role of this service is to provide users of HMCTS services who may face barriers to accessing digital platforms with the bespoke support required to successfully access justice services digitally. The reason a user may require support may differ from user to user, and users may have multiple causes of digital exclusion that require addressing.

More information

Previous notice about this procurement

HMCTS Digital Support - Further Market Engagement

  • Early engagement
  • Published 23 March 2021

Links

Additional text

Please find full tender documenation can be found on the MoJ Sourcing Portal.

Once registered for the MoJ Sourcing Portal, please navigate to the ITTs and search for "HMCTS Digital Support" or "ITT_5275".

About the buyer

Contact name

Jack Wellstood

Address

102 Petty France
London
SW1H 9AJ
England

Email

HMCTSCommissioningandCommercial@justice.gov.uk