Published date: 2 November 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 5 July 2021, 5pm

Contract summary

Industry

  • Computer support services - 72610000

  • Supporting services for the government - 75130000

  • Adult and other education services - 80400000

    • Training services - 80500000

Location of contract

SW1H 9AJ

Value of contract

£13,029,282.83

Procurement reference

tender_254198/1010488

Published date

2 November 2021

Closing date

5 July 2021

Closing time

5pm

Contract start date

11 October 2021

Contract end date

10 October 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Her Majesty's Courts and Tribunals Service (HMCTS) is undergoing a £1bn Reform Programme. The reform programme aims to 'bring new technology and modern ways of working to the way justice is administered'. Each of the Programme's service projects has been looking to re-design the end to end service, increasing the automation and digitisation of processes, such as online forms and payments. The intention was that as many service users as possible will take up these digital offers. However, the HMCTS customer base is a varied one, and there is a need to support a potentially significant number of digitally excluded users who cannot or choose not to go online by themselves. This principle underpins the HMCTS vision of a justice system that is accessible to all. HMCTS also recognises that the customer base faces a wide range of digital exclusion barriers that they may require assistance and support to overcome.

We define 'access' as the ability for any person to find and use the necessary resources to interact and journey through court and tribunal services, without having to overcome any unreasonable barriers to doing so. There are many barriers that may hinder members of the public from accessing our future services. This may include, for example, financial constraints, lack of internet access, low confidence in using digital services, poor literacy or disability. The key role of this service is to provide users of HMCTS services who may face barriers to accessing digital platforms with the bespoke support required to successfully access justice services digitally. The reason a user may require support may differ from user to user, and users may have multiple causes of digital exclusion that require addressing

More information

Previous notice about this procurement

HMCTS Digital Support - Contract Notice

  • Opportunity
  • Published 18 May 2021

Attachments

Links

Award information

Awarded date

11 October 2021

Contract start date

11 October 2021

Contract end date

10 October 2024

Total value of contract

£13,029,282.83

This contract was awarded to 1 supplier.

We Are Digital Training Limited

Address

Friars House, Manor House Drive, Coventry, England, CV1 2TE

Reference

Companies House number: 8018895

Supplier is SME?

Yes

Supplier is VCSE?

Yes

About the buyer

Contact name

HMCTS Commissioning and Commercial

Address

102 Petty France
London
SW1H 9AJ
England

Email

HMCTSCommissioningandCommercial@justice.gov.uk