Published date: 2 November 2021
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Computer support services - 72610000
Supporting services for the government - 75130000
Adult and other education services - 80400000
Training services - 80500000
Location of contract
SW1H 9AJ
Value of contract
£13,029,282.83
Procurement reference
tender_254198/1010488
Published date
2 November 2021
Closing date
5 July 2021
Closing time
5pm
Contract start date
11 October 2021
Contract end date
10 October 2024
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Her Majesty's Courts and Tribunals Service (HMCTS) is undergoing a £1bn Reform Programme. The reform programme aims to 'bring new technology and modern ways of working to the way justice is administered'. Each of the Programme's service projects has been looking to re-design the end to end service, increasing the automation and digitisation of processes, such as online forms and payments. The intention was that as many service users as possible will take up these digital offers. However, the HMCTS customer base is a varied one, and there is a need to support a potentially significant number of digitally excluded users who cannot or choose not to go online by themselves. This principle underpins the HMCTS vision of a justice system that is accessible to all. HMCTS also recognises that the customer base faces a wide range of digital exclusion barriers that they may require assistance and support to overcome.
We define 'access' as the ability for any person to find and use the necessary resources to interact and journey through court and tribunal services, without having to overcome any unreasonable barriers to doing so. There are many barriers that may hinder members of the public from accessing our future services. This may include, for example, financial constraints, lack of internet access, low confidence in using digital services, poor literacy or disability. The key role of this service is to provide users of HMCTS services who may face barriers to accessing digital platforms with the bespoke support required to successfully access justice services digitally. The reason a user may require support may differ from user to user, and users may have multiple causes of digital exclusion that require addressing
More information
Previous notice about this procurement
HMCTS Digital Support - Contract Notice
- Opportunity
- Published 18 May 2021
Attachments
Links
Award information
Awarded date
11 October 2021
Contract start date
11 October 2021
Contract end date
10 October 2024
Total value of contract
£13,029,282.83
This contract was awarded to 1 supplier.
We Are Digital Training Limited
Address
Friars House, Manor House Drive, Coventry, England, CV1 2TE
Reference
Companies House number: 8018895
Supplier is SME?
Yes
Supplier is VCSE?
Yes
About the buyer
Contact name
HMCTS Commissioning and Commercial
Address
102 Petty France
London
SW1H 9AJ
England
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Closing: 5 July 2021, 5pm