Published date: 15 July 2021

Last edited date: 15 July 2021

This notice was replaced on 9 November 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 9 November 2021)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Technical testing, analysis and consultancy services - 71600000

  • Project management consultancy services - 72224000

  • Research and development services and related consultancy services - 73000000

Location of contract

England

Value of contract

£100,000

Procurement reference

LBOWF001-DN556753-71614716

Published date

15 July 2021

Closing date

30 July 2021

Closing time

5pm

Contract start date

5 September 2021

Contract end date

30 November 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Waltham Forest Council is seeking expert assistance to help us innovate our customer experience and frontline service delivery. This project will form part of our new Digital and Technology Strategy to enable our Customer Experience Strategy, which in turn sits as part of our new Public Service Strategy, the council's response to the challenges and opportunities presented by the pandemic.

More information

Previous notice about this procurement

Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery, for the post-Covid world

  • Opportunity
  • Published 15 July 2021

Links

About the buyer

Contact name

Sarah Smith

Address

The Magistrate's
1 Farnan Avenue
Walthamstow
E17 4NX
England

Telephone

+44 7776660185

Email

Sarah.Smith@walthamforest.gov.uk

Website

http://www.walthamforest.gov.uk/