Published date: 28 May 2024

Closed early engagement


Closing date: 20 June 2024

Contract summary

Industry

  • Telephone switchboard services - 64214200

Location of contract

SW1A 0PW

Procurement reference

CF-0001700DWS000000R8r72AC

Published date

28 May 2024

Closing date

20 June 2024

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

PI1301686 - Managed Contact Centre for Call Management

Early Market Engagement

Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models,

For clarity, this RFI requests information in relation to staffed call answering service rather than a technical/platform solution.

If you wish to participate in this early engagement process, please complete and submit the Questionnaire on or before closing date of this exercise on 20th June 2024 15:00.

More information

Attachments

About the buyer

Contact name

Suzanna Faria-Johnston

Address

Westminster
London
SW1A 0PW
United Kingdom

Email

PCD@Parliament.Uk