Published date: 27 April 2017

Last edited date: 27 April 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 5 August 2016

Contract summary

Industry

  • Radio, television, communication, telecommunication and related equipment - 32000000

Location of contract

SA67JL

Value of contract

£769,248.84

Procurement reference

SO-18686.

Published date

27 April 2017

Closing date

5 August 2016

Contract start date

21 October 2016

Contract end date

20 October 2019

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This requirement is for the renewal of existing DVLA core telephony services including call charges and line rental. The current contract is due to expire July 2016. However, DVLA have contingency extension options in place to cover services whilst the tender is concluded if required.
The majority of services will be delivered to DVLA premises in Swansea, which include the DVLA Contact Centre based at Swansea Vale which handles the main incoming NGN traffic. The Contact Centre is located at SA7 0EE and supports some 1100 staff, Ty Felin located at Fforestfach SA 4AW, supporting some sixty staff with very low usage, and DVLA main site located at Longview Rd SA6 7JL which supports the majority of the DDI traffic and some five thousand staff. However, please note that DVLA also has a number of remote and home workers which could require services across the whole of the United Kingdom.
The tender is for continuation of DVLA's voice services, internet access and voice network circuits for the next three years, with the option to extend for two further periods of one year each.
Voice services will include but are not limited to delivery of;
Non geographic traffic for both 0300 and 0906 numbers
Outbound calls
Rental of circuits such as ISDN30, ISDN2, analogue lines, broadband circuits, managed internet lines, SIP trunks and WAN links etc.
Requirements include reliability of service, online management of our nongeographic call routing, electronic billing and auditing and MI.
The requirement should also include capacity and capability to scale provisions in preparation for an extension of the services to provide Telephony to Other Government Depts (OGDs). While it is anticipated that this extension of the Service to OGDs will take place, this will be at the request and discretion of the DVLA.

More information

Attachments

Award information

Awarded date

20 October 2016

Contract start date

21 October 2016

Contract end date

20 October 2019

Total value of contract

£769,248.84

This contract was awarded to 1 supplier.

Virgin Media Business Ltd

Address

Unit A & B Fountain Court
Cardiff CF3 0FB

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Steven Lewis

Address

CCS, Concept House, Cardiff Road,
Newport
NP10 8QQ
Wales

Telephone

07909856691

Email

Steve.lewis@crowncommercial.gov.uk