Published date: 26 June 2024
This notice was replaced on 15 January 2025
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 15 January 2025)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Administration services - 75100000
Location of contract
England
Value of contract
£9,200,000
Procurement reference
HARROW001-DN717009-20123637
Published date
26 June 2024
Closing date
31 July 2024
Closing time
11:59pm
Contract start date
1 April 2025
Contract end date
31 March 2034
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The London Borough of Harrow is conducting the procurement using Open Procedure for the purpose of procuring the services described in the Specification (Services). The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow's Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.
The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council.
About the buyer
Contact name
Martin Trim
Address
London Borough of Harrow
Forward Drive
Harrow
HA3 8FL
England
Telephone
+44 2088635611
Website
Share this notice
All content is available under the
