Published date: 15 January 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 July 2024, 11:59pm

Contract summary

Industry

  • Administration services - 75100000

Location of contract

England

Value of contract

£9,200,000

Procurement reference

HARROW001-DN717009-20123637

Published date

15 January 2025

Closing date

31 July 2024

Closing time

11:59pm

Contract start date

1 April 2025

Contract end date

31 March 2034

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The London Borough of Harrow is conducting the procurement using Open Procedure for the purpose of procuring the services described in the Specification (Services). The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow's Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.\r
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The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council.

More information

Previous notice about this procurement

Revenues and Housing Benefits Processing Support Service

  • Opportunity
  • Published 26 June 2024

Links

Award information

Awarded date

12 December 2024

Contract start date

1 April 2025

Contract end date

31 March 2034

Total value of contract

£9,551,662

This contract was awarded to 1 supplier.

Capita Business Services Ltd

Address

Capita Business Services Ltd
65 Gresham Street
London
EC2V 7NQ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Martin Trim

Address

London Borough of Harrow
Forward Drive
Harrow
HA3 8FL
England

Telephone

+44 2088635611

Email

Martin.Trim@harrow.gov.uk

Website

http://www.harrow.gov.uk