Published date: 12 July 2022
Last edited date: 13 July 2022
This notice was replaced on 10 January 2023
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 10 January 2023, last edited 10 January 2023)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Helpdesk and support services - 72253000
Location of contract
United Kingdom
Value of contract
£144,000
Procurement reference
C1041
Published date
12 July 2022
Closing date
4 August 2022
Closing time
12pm
Contract start date
1 January 2023
Contract end date
31 December 2025
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
As part of the Nursing and Midwifery Council (NMC) person-centred approach, and in line with our Fitness to Practise (FtP) strategy, we are committed to providing support to people going through the fitness to practise process.
Fitness to practise proceedings can be difficult, stressful and intimidating for witnesses, referrers and members of the public. There is a risk of secondary harm for people reliving their experience as part of an investigation or hearing. We need to be mindful of trauma informed engagement with people we engage with.
The NMC require an accessible telephone support line where people, who raise concerns about people on our register, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients.
Suppliers interested in participating in this procurement exercise are requested to express an interest in this via the Atamis e-Sourcing portal https://nmcprocurementportal.force.com/s/Welcome, where the tender will be published (Project Name: Independent Support Service for Witnesses, Referrers and Members of the Public, Project reference: C1041).
About the buyer
Contact name
Rangsima Rodpai
Address
23 Portland Place
LONDON
W1B1PZ
England
Telephone
02076815757
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