Published date: 10 January 2017
Last edited date: 10 January 2017
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Call centre - 79512000
Location of contract
North West
Value of contract
£8,209,519
Procurement reference
UI_DWP_101862
Published date
10 January 2017
Closing date
26 February 2016
Contract start date
5 October 2016
Contract end date
31 March 2017
Contract type
Service contract
Procedure type
Direct award
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
To work in partnership with DWP to deliver a new claims telephony service for customers wishing to make a new claim to Personal Independence Payment and customers currently paid Disability Living Allowance to make a new claim for Personal Independence Payment as part of programme for PIP reassessment.
This is required to support growth in PIP demand as a result of the accelerated expansion of the managed reassessment of existing Disability Living Allowance cases programme of work.
Award information
Awarded date
28 March 2016
Contract start date
1 April 2016
Contract end date
28 February 2017
Total value of contract
£8,209,519
This contract was awarded to 1 supplier.
Serco Ltd
Address
Serco House
16 Bartley Wood Business Park
Bartley Way
HookReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Contact Centres Category
Address
Quarry House
Leeds
LS2 7UA
England
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Closing: 26 February 2016
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