Published date: 6 April 2023
This notice was replaced on 6 April 2023
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 6 April 2023, last edited 17 April 2023)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Customer satisfaction survey - 79342311
Location of contract
England
Value of contract
£110,000 to £150,000
Procurement reference
BERNICIA-DN663609-11742987
Published date
6 April 2023
Closing date
28 April 2023
Closing time
12pm
Contract start date
1 June 2023
Contract end date
1 June 2026
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
We are preparing for the Regulator of Social Housing's (RSH) new Consumer Standard that will come into force from April 2023 in the form of Tenant Satisfaction Measures (TSM's).
In doing so we are seeking to engage the services of an expert independent consultancy for 3 years (with the option to extend for a further 2 years if necessary) to undertake tenant perception surveys as set out in the TSM's. This will allow us to track and analyse how tenants perceive the services they receive from us and the relationship they have with us.
About the buyer
Address
Three Rivers House
Abbeywoods Business Park
Durham
DH1 5TG
England
Telephone
0344 800 3800
Website
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